Back at the beginning of December I was booked in for more surgery on the eye (steroid induced cataract op and removal of a granuloma on one of the muscles from the squint op) and was told that it should be done in 18 weeks in accordance with Government targets. Accordingly this mean that the operation had to be completed by mid April at the latest.
Two weeks ago I had a regular appointment about my eye and that very day I woke up with again a very red eye. So in terms of timing it could not be better. Consultant takes a look and say that although the op is booked to be done in due course he is getting it bumped up the list as the granuloma is looks like it could burst soon and that will not be pretty.
Since then I have called the waiting list people for the eye unit a few times only to get no answer, called the consultant’s secretary to be told that she cannot get hold of the appropriate person either but will keep trying every few days. Sigh.
Wednesday out of curiosity I call the waiting list people and actually manage to get hold of the right person who manages they eye operation lists told that they know nothing about this being urgent and it will be done in due course so by mid April and they will let me know when a date has been booked. Grrrr.
Two minutes later I am on the phone back to the secretary and explain that the waiting list people are around, so she takes my mobile number and promises to call back once she has ‘had a word’. Five minutes later she calls back and tells me that I will be done in two weeks time on the 4th of Feb and a letter confirming that will be in the post that day.
There are times when I am really glad that I have a particular phone number.
Chris | 24-Jan-10 at 10:55 pm | Permalink
Whew! Indeed, glad you persevered and had the right person on your side.
barakta | 25-Jan-10 at 7:04 pm | Permalink
Consultants’ secretaries are made of win, they’re almost always helpful and able to get stuff sorted or at least facilitate the whole process.