Fare ye well Mr Murdoch
SWMBO and I had a discussion today which in itself can be a fairly rare occurence but thats another story.
This discussion resulted in the question: why are we paying out £21 a month for a Sky subscription when we don’t actually watch any extra channels any more? This then lead to us trying to work out what we did watch and the conclusion was that we only tend to watch BBC1 and BBC2 with some sport mainly Formula 1 and occasional football on ITV.
This then lead rapidly* to the decision that we should just cancel the subscription and get the card switched to a Free To Air (FTA) card which gives us a mere 120 channels rather than the silly number that we did have. The package that we had was the standard family package, no movies, no extra sport no pron no extras.
So I phoned Sky.
First there was the maze of options to deal with but once that was sussed and I had the right option “billing and account enquiries” I sat in a queue. Rather than playing piped music comprising of panpies, the Spice Girls or Neil Sedaka I had to settle for a loop of advertising: “Did you know that you can: get Sky+ and record 40 hours of shite that you didn’t know existed to ignore later, watch movies that are years old, get a credit card that gets you points or get a subsidised telephone etc etc etc” Lots of great stuff.
Fifteen minutes later I was through to a call centre probably near New Delhi and I half expected the male Indian voice flushed with success from the mornings cricket (bah) to answer “Good afternoon this is Mr Tulkinghorn” (I have been watching an episode of Bleak House every day as part of my daily TV ration from SWMBO, at least the GP is on early so I can get up watch it and go back to bed before SWMBO wakes up
), but instead it was “Hello my name is Silvester how can I help you?”. At this point I clearly upset matters by asking to have my account cancelled and was told that I needed to phone another number or go in a queue for eleven (so precise) minutes. I took the number in case I got bored and went back into the queue.
The same advertising loop kicked in again with the sound fading up and down this time making it sound like a dodgy record charts recording that I did as a kid with a tape recorder next to the radio. Anyway at this point SWMBO and I joked that the call centre used to be somewhere up north and bet they are putting us back through to Glasgow or wherever is used to be.
Eventually (just over eleven minutes – not a bad guess Silvester) an operator answered the phone with the refreshing accent of someone from the British Isles probably Scotland “Hello welcome to Sky how can I help you today?”. I replied that I wanted to cancel the contract, “Ah just one minute please” [while I work out how to do that cos its not on my script]. “Right can I ask why you want to cancel the contract?”, “Yes because I can’t find anything worth watching”, “There are plenty of interesting channels have you tried the discovery channel?” At this point I considered pointing out that the Discovery Channel shows repeats like most of the other channels do but couldn’t be bothered. “I just want to cancel the contract.”, “Ah OK let me work out how to do this” [shit shit shit this is definately not on the script]……… “Ah yes we can do that, the account needs 30 days as agreed and will be cancelled”.
Excellent. Job done. Thirty minutes on the phone but finally its cancelled twenty quid a month saved which can be better spent elsewhere on something that we will actually benefit from.
BTW: for the interested, still VERY light sensitive, still need pain killers not got bored yet. Yay for Radio 4, 5 and a collection of audiobooks.
* Note: that this was the only rapid part of this process
