I am still a bit browned off that it took me phoning up and being nosey for someone to realise that some of the paperwork has left the consultant and not arrived at the opthamic suite in the hospital. Why should I have needed to do the work of NHS staff and follow things through? Should I have been told I would need to do this? Or is everyone complacent enough to just expect things to work and have no systems in place to spot the foulups? Would the foulup have been spotted?
I doubt I will ever know the answers to these questions. However a close friend is a senior manager in the East Kent NHS Trust so I may raise these points with him over a beer or two and see what he reckons.
OK that has wasted two months which in the grand scheme isn’t huge, but if I hadn’t called it could have been considerably longer and I also have to bear in mind that whilst I am waiting for the cornea transplant in one eye, the condition of the other eye is slowly deteriorating and the consultants plan is to get eye done and sorted before the other needs doing. Otherwise life becomes a visual challenge.
So next Friday I have been advised by the consultants secretary to phone the K&C waiting list dept again and see if the paperwork has arrived and try and find out where I am on the list. Notice the way that I have to check up on the paperwork being sorted, and should I really have to do that?
Have you tried using the phone system at the K&C? Its hysterical and automated:
it -”clearly state the name of the department/ward/person you are after”
me – “opthalmology”
it – “I didnt understand that did you say X-ray? Say operator for the operator or try again”
me- “operator”
it -”putting you through to obstretics”
person -”hello maternity”
me -”ah the phone system seems a tad confused couldnt put me through to an operator could you please?”
person -”after opthalmolgy by any chance? Any yes I will put you through”
You get the idea… much fun to be had.
Once I got through to the right bit…
They did tell me that the people longest on the list have been on it since September, so by reasoning it out it is around a four month wait in this area – as Augusts lot have been/are being done (according to the waiting list wallah at the K&C). So this is a good thing.
However dependant on the urgency assigned by the consultant (and whether I am bumped up the list due to the paperwork foulup) it is difficult to say until the paperwork shows up where I will be assigned – so at worst a four month wait, hopefully only two – possibly less if deemed urgent.
Of course it will never be quite that simple – but not to worry eh.
So now I have calmed down and finished trying to kick the office door off its hinges (I was a tad annoyed yesterday I admit and I think I only kicked the door once) I am relatively happy now I have thought things through.
Thanks for the reassurance guys.
Paul